Frequently Asked Questions
How can I place an order for the PCR system?
You can order by contacting our sales team directly or by using our online ordering platform for quick processing.
What payment methods are supported?
We accept a wide range of payment options including Trade Assurance, Credit Card, PayPal, T/T (Bank Transfer), Western Union, and L/C.
What is the expected delivery timeframe?
For ready stock, orders are processed within 24 hours. OEM orders typically require 2-7 working days. Every unit undergoes a one-to-one safety inspection before delivery.
Is technical support and training provided?
Yes, we provide comprehensive video tutorials covering installation, operation, and maintenance. We also offer real-time online video training sessions at your convenience.
What is the warranty period for the SY-W7000?
The system comes with a warranty ranging from 12 to 60 months, depending on the service package. Our after-sales team responds to inquiries within 8 hours.
Can this machine be used in small clinics?
Absolutely. Its compact and portable design makes it ideal for small, medium, and large pet hospitals and clinics that require rapid gene detection.
BioX Medical
