Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
One unit is acceptable. For larger quantities, please contact us for volume pricing details.
What information is needed for a complete system quote?
Please provide your location (country/state), average daily electricity consumption in kilowatt-hours, required voltage, and pictures or dimensions of your installation site (roof or balcony).
How long is the shipping and delivery time?
Standard shipping is approximately 15 days for a single set. For bulk orders, please contact us to confirm the specific timeline.
What are the warranty terms for the components?
We offer comprehensive warranties: 10 years for the Solar System and Mounting Brackets, 3 years for the Solar Inverter, and 3-5 years for Lithium iron phosphate batteries.
Can you design a custom mounting solution for us?
Yes, we specialize in designing solar panel mounting systems. We can provide a tailored solution based on your specific technical requests.
How is the product protected during transport?
We take great care in packaging. Complete systems are packed in sturdy wooden crates to ensure they arrive without any damages.
BioX Medical
